Policy - Terms - Conditions

All Terms & Conditions

These are Wetel World FZE-LLC United Arab Emirates standard terms and conditions and an agreement between Wetel World FZE-LLC and its user, any user as individual or as an organization using the services of Wetel World FZE-LLC shall be considered as his/her acceptance and concent for these terms and conditions. 

By making a Ticket purchase through the Website the Customer is agreeing to this Refunds Policy. To request a refund based on the circumstances details mentioned below. Please contact WeTelWorld by email at customer@WeTelWorld.com  For refund request, we will send customer an online form to be filled to proceed the refund request.

WeTel World Terms and Condition: Annexure-001A

This agreement, together with our Privacy Policy, Data Processing Agreement, Website Terms of Use, provides the legal Terms and Conditions on which WeTelWorld makes available our services to you, specifically access to the WeTelWorld Website (which covers our Website www.WeTelWorld.com and our Event Organiser and Ticketing Management Platform) and all associated products. Please read these Terms and Conditions and associated policies carefully prior to signing up for our Website and Services, as creating a WeTelWorld account is your acceptance of these Terms.

Entering into an agreement with WeTelWorld

1.About WeTelWorld

WeTel World FZE-LLC is an online ticketing management Platform and an event management company which enables Event Organisers to sell and manage tickets for their events. We also provide event management related services and listing and promotions services for event vendors, artists, professionals and influencers. We are registered in United Arab Emirates and registered under Sharjah Publishing Zone, company license number 4310772, and our registered office is located at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. You can contact us by emailing support@WeTelWorld.com

2.  User/Client/Customer/Event Organizer Termed as “YOU”.

You must be 18 or over to sign up for a WeTelWorld account as an Event Organiser, vendors, artists, professionals and influencers or as a client in any form of interest, or as a customer or as an event participant for listing, booking and registration or any use of this website.

If acting on behalf of a business or other entity, you have permission to act on behalf of the entity for which you are entering into an agreement with WeTelWorld and have the authority to sell and manage tickets for the entity’s events. In so doing, you are agreeing to these Terms on behalf of the entity, WHERE YOU SHALL BE EQUALY RESPONSIBLE LEGALLY AND FINENCIALLY ALONG WITH YOUR ENTITY.

3. Our agreement with “you”.

By creating a WeTelWorld account, you are entering into an agreement with WeTelWorld, and you accept these Terms and conditions of use and Associated Policies. If you do not agree to any of the inclusions in our Terms and policies, please do not sign up to use our Services. 

If you violate these Terms, WeTelWorld may terminate your use of the Website, bar you from future use of the Website and/or take appropriate legal action against you.

4 Event Organizer’s Obligations

WeTelWorld provides online service which will allow you to create an account, list events, Event Organiser, vendors, artists, professionals and influencers, sell tickets online and offline and manage ticket sales. Whilst we are happy to provide support and assistance to you and your Customers, we have no relationship with your Customers. When booking a ticket, the Customer is entering into a contract with you to provide the service/event, WeTelWorld is merely facilitating this contract on behalf of the event organizer. When using the WeTelWorld Website, you agree to: Comply with all applicable laws, regulations and obligations related to your events and services that you provide. Provide us with accurate and relevant information about you, your business and your account Users which is required to enable us to provide our Services to you. Ensure that event information is kept up to date within the WeTelWorld Website. Ensure that User contact details are accurate and kept up to date within your WeTelWorld account. Cooperate with us in all matters relating to the Service, your events, and Customers. WETEL shall hold your revenue till event successful completion and involve between Event organizer and Customer only in case of refund dispute.

5 Violation of Terms

You understand and agree that in WeTelWorld’s sole discretion, and without prior notice, WeTelWorld may terminate your access to the Website, cancel ticket orders or exercise any other remedy available and remove any unauthorised User content if WeTelWorld believes that your conduct is in breach of these Terms or Associated Policies, if we suspect that you are using our services for fraudulent or criminal purposes, if your conduct could lead to damage to reputation by association or if we are requested to close your account by law enforcement agencies. WeTelWorld will not be liable for any loss or damage that may arise from your misuse of our service.

6. Terms and Conditions of Service for Customers

Our aim is to provide Customers with simple and quick way of buying tickets or registering for an event online. Anyone that buys tickets or registers for an event via WeTelWorld.com therefore accepts the below agreement with WeTel World FZE-LLC the parent company owner of WeTelWorld.com and all intellectual property associated with WeTelWorld.com.

7. Ticket Purchase Policy & Restrictions

The Ticket is generally prohibited from being transferred or resold to any third party by the event organizer, WeTelWorld is providing a centralized ticketing online portal for booking of the event.

8. Ticket Usage Policy and Attendance at the Event

a)All Tickets are issued subject to the Rules and Regulations of the venue and the Event for which Event Organizer is fully responsible. It is the responsibility of the Customer to abide by such Rules and Regulations and to familiarize themselves with the Rules and Regulations before purchasing a Ticket.

b)In all cases The Promoter and the venue management reserves the right of entry and reserves the right to conduct security searches at any time to ensure safety and security at the Event.

c)WeTelWorld, accept no responsibility or liability for items lost or stolen, or injury incurred at the Event.

d)Most venues prohibit the unauthorized use of photographic and recording equipment. Please check with the Promoter and venue before arriving at the Event.

e)By purchasing a Ticket through WeTelWorld you hereby agree to being photographed, filmed or recorded by the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management at the Event or at the immediate surroundings of the entrance to the venue. Furthermore, by purchasing a Ticket through WeTelWorld you hereby waive all rights in any photographs, video or audio recordings of you at the Event or the immediate surroundings of the entrance to the venue (the “Recorded Material”) made by the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management. You hereby agree that the Promoter, the venue management or any third party operating on the behalf of the Promoter or venue management may use such Recorded Material in any way they deem fit, without restriction, approval from, or recompense to, you.

9. Ticket Delivery and Collection Policy

a)WeTelWorld issues purchased Tickets electronically as PDF files via email. It is the Customer’s responsibility to a) provide WeTelWorld with a working, correct email address and phone number for Ticket delivery, and b) to check their Inbox for the email containing the PDF of the Ticket. This PDF Ticket with QR Code you have to show at the event for mobile scanning at the entrance of the event.

b)For a limited number of Events, the electronic PDF Ticket issued by WeTelWorld via email needs NOT to be exchanged for a printed ticket issued by the Promoter.

c)QR code scan of pdf tickets through Event Organiser’s mobile phone through Admin QR Code Scanner is sufficient to check and validate guests at the event entrance.

d)A printed copy checking at the event entrance gate is not required, as QR code of the visitors will be blocked after scanning. Whereas, in some other emirates like Dubai Physical printed tickets and physical desk for selling and checking is approved only through DTCM permissions. Physical event permissions, venue booking, printed tickets sales and physical desk ticket sales and its checking are not under WeTelWorld scope of work and services.

10. Liability

WeTelWorld will not be held responsible for or liable for any issues, damages or physical injuries arising from the Event for which the customer bought Tickets.

11. Withdrawal of Consent

You may request deletion of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at our e-mail address customer@WeTelWorld.com.
We may take up to 7 business days to process the deletion of your data, and we shall respond back to you confirming the same. Please note, this deletion may exclude information that has
been aggregated, obscured, or de-identified so that it cannot be associated with a particular User, browser, or device.

Please note that if you request deletion of your personal information, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with
you. Our legal rights and remedies are expressly reserved in such an event. Additionally, please be aware that there may be exceptions to this right to delete your personal information, as required by specific reasons, such as having a completed financial order or a successful purchase transaction attached to your information. You may, however, request that your personal information or your WeTelWorld account be deactivated, which in turn, will disallow us from using your information as stated in the Use and Disclosure of Personal Information clause. You may request to deactivate your account by contacting us at info@WeTelWorld.com.

12. Promotional Messages

You may select to receive personalized and tailored alerts on events and attractions such as special offers, event on-sale announcements, your favourite artist performances, and abandoned order messages via WhatsApp by clicking on the opt-in feature that you will find on several locations on the WeTelWorld website, mobile app, and email communications. 

By selecting, you agree to receive these messages to the WhatsApp/email account that you have registered. You should receive WhatsApp messages/emails only from our Official email/WhatsApp Business Account with the name “WeTelWorld”. Any other name apart from what is stated in these terms is not associated with WeTelWorld.

13. Age Limitations

WeTelWorld does not sell products/services/subscription for purchase by children. If you are under 18 years old, you may use our website only with the involvement of a parent or guardian.

14. Collection of Computer Data

WeTelWorld or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalized experience when you use the Services and/or access the Website.

When you visit WeTelWorld, our company servers will automatically record information that your browser sends whenever you visit a website. This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide.

Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognize a particular device or browser and help us to personalize the content to match your preferred interests more quickly, and to make our Services and Website more convenient and useful to you.

You may be able to manage and delete cookies through your browser or device settings. For more information on how to do so, visit the help material of your browser or device.

Web beacons are small graphic images that may be included on our Service and the Website. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.

15. WeTel World’s Right

You acknowledge and agree that WeTelWorld has the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement or other authorities or the relevant right owners, if WeTelWorld has reasonable grounds to believe that disclosure of your personal information is necessary for the purpose of meeting any obligations, requirements or arrangements, whether voluntary or mandatory, as a result of cooperating with an order, an investigation and/or a request of any nature by such parties. To the extent permissible by applicable law, you agree not to take any action and/or waive your rights to take any action against WeTelWorld for the disclosure of your personal information in these circumstances.

16. Contacting WeTelWorld

If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact us (and our Data Protection Officer: info@wetelworld.com) via WeTelWorld.com.

17. Resale General Standard Terms

Subject to the terms and conditions herein set forth, resale for all tickets purchased exclusively or non-exclusively via WeTelWorld web site, tickets can NOT be resold only by event organizer. RESELLING OF TICKET by event organizer and by customer/ticket owner is NOT allowed at any circumstances and shall be considered as illegal. 

18. INTELLECTUAL PROPERTY: (A) The Customer acknowledges that while using the services herein mentioned, it may use products, materials, and methodologies proprietary to the Company or its affiliates and other Intellectual Property Rights vested in the Company or its affiliates. Intellectual Property Rights shall remain vested in the Company or its affiliates. (B). As between the Parties, any and all copyright, trademark, trade name, trade dress, patent, utility model, design patent, know-how, trade secret, proprietary information, hardware configuration, computer software program or application, circuit or logic design, other intellectual or industrial property rights, and applications and registrations therefor in any jurisdiction in the world (collectively, “IP Rights”) in and to the products or services are owned exclusively by the Company or its affiliates and licensors, and the Customer agrees not to claim or assert title to or ownership of any such IP Rights. The Customer shall not do (or permit any third party to do) anything which would or might invalidate or be inconsistent with any IP Right of the Company or its affiliates and licensors and shall assist the Company in maintaining the validity and enforceability of such IP Rights. The Customer shall not remove or alter any trademark, copyright, or proprietary notice from any product, service, website, or others.

Standard Legal Terms

19. LIMITATION OF LIABILITY: (A). NOTWITHSTANDING ANYTHING ELSE IN THIS GST OR OTHERWISE, THE COMPANY SHALL NOT BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS GST OR THE PRODUCTS, SERVICE, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR (I) ANY AMOUNTS IN EXCESS OF THE TICKET AMOUNT PAID TO THE COMPANY HEREUNDER, (II) INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR EXEMPLARY DAMAGES, OR LOSS OF REVENUE OR ANTICIPATED PROFITS, BUSINESS INTERRUPTION, LOSS OF USE OR OPPORTUNITY (INCLUDING SUCH DAMAGES INCURRED OR CLAIMED BY THIRD PARTIES); EVEN IF SUCH DAMAGES ARE FORESEEABLE OR THE COMPANY HAS BEEN ADVISED OR HAS CONSTRUCTIVE KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES, (III) EXPENDITURES, INVESTMENTS OR COMMITMENTS MADE IN RELATION TO THE SERVICES OR THE ESTABLISHMENT, DEVELOPMENT OR MAINTENANCE OF THE BUSINESS OR GOODWILL OF THE CUSTOMER, OR COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS.

 (B). THE COMPANY DOES NOT GUARANTEE THAT TICKETS LISTED FOR SALE/RESALE WILL BE SOLD, AS THIS DEPENDS ON OTHER CUSTOMERS’ DEMAND. FURTHERMORE, THE COMPANY IS NOT LIABLE FOR ANY TAX LIABILITIES OF CUSTOMERS ARISING BECAUSE OF A RESALE DEAL. THE COMPANY DOES NOT TAKE ANY LIABILITY IF INCORRECT INFORMATION WAS PROVIDED BY THE CUSTOMER (NAME, ID, IBAN NUMBER AND OTHER INFO). THE COMPANY DOES NOT TAKE ANY RESPONSIBILITY IF A THIRD PARTY REFUSES TO EXECUTE TRANSACTIONS OR OTHER ACTIONS FOR ANY REASON.

20. INDEMNIFICATION:

A. The Customer shall defend, hold harmless, and indemnify the Company and any of its affiliates against any and all losses, claims, costs, liabilities, damages (including any loss of, or damage to, any property of, or injury to or death of, any person) and expenses suffered or incurred by Company, affiliates, their respective directors, officers, employees, and agents (the Indemnified Persons) arising from or in connection with any acts or omissions by the Customer, applicable Laws or arising directly or indirectly out of the performance or actions made by the Customer before, during, and after the Event.

B. The Customer shall defend, hold harmless, and indemnify the Company and any of its affiliates from and against any levies, demands, or claims that the relevant authorities may make against the Indemnified Persons or any payments made by the Indemnified Persons in respect of tax demands (including in respect of Tax) or other charges or contributions relating to the provision of the services by the Company, which the Customer is liable to pay.

C. BREACH COMMITTED BY THE CUSTOMER:

Any breach committed by the Customer under the terms and conditions herein set forth, the Company has the right to terminate, cancel, or suspend the Ticket resale, reject any refund or resale request, and reserve the right to seek judicial or quasi-judicial relief against the breach committed by the Customer.

Furthermore, aside from the relief mentioned above, the Company has the right to seek damages and apply for any special civil actions, such as but not limited to temporary or permanent restraining orders, injunctions, attachments, and other reliefs as provided under the law.

Any costs associated with the enforcement of the reliefs incurred by the Company, the Customer shall reimburse the same.

21. TERMINATION AND SUSPENSION OF ACCOUNT:

The Company has the right to terminate or suspend the relationship with the Customer or Account at any time without incurring any liability by providing notice to the Customer. 

22. NOTICES:

All notices shall be either sent through the Customer’s email address or WhatsApp. As to the Company, the same shall be sent to the latter customer service email address mentioned herein. 

23. GOVERNING LAW AND JURISDICTIONS

The Parties agree that all relationships of the Parties shall govern the terms and conditions and the legislation of the event location. In case of any dispute arising hereof, either Party has the right to bring this matter to the exclusive jurisdiction of the Sharjah International Commercial Arbitration Centre under its rules on arbitration. The language of the arbitration shall be English, and the seat shall be in Sharjah. The decision of the tribunal shall be final and executory.

24. Content and Trademarks: Rights and Responsibilities.

We have certain rights to use Your Content and Your Trademarks: Whereas, “You”, “Yours”, is referred to the Event Organiser, vendors, artists, professionals and influencers or as a client in any form of interest, or as a customer or as an event participant for listing, booking and registration or any use of this website. You are solely responsible for Your Content and Your Trademarks. You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable right and license to access, use, reproduce, transmit, adapt, modify, perform, display, distribute, translate, publish, and create derivative works based on:

Your Content, in whole or in part, in any media, for the purpose of identifying you as an existing or past customer of WeTelWorld both on the Services and in marketing, advertising and promotional materials.  We don’t claim ownership to Your Content or Your Trademarks, but these licenses are essential to provide you the Services and help Your WeTelWorld Events. Consider the following examples: if you submit your logo or other images associated with one of Your WeTelWorld Events, we can display them on our website and resize or enhance them so that they look good on our Applications, or use them with our marketing tools to help you promote Your WeTelWorld Events; we may feature details from one of Your WeTelWorld Events in a blog, case study, or shareholder letter to highlight the impact made by Your WeTelWorld Events.

You hereby waive any and all moral rights in connection with our use of Your Content in accordance with the licenses. Aside from these licenses, we do not claim, and you do not transfer, any ownership rights in any of Your Content or Your Trademarks and nothing in these Terms will restrict any rights that you may have to use and exploit Your Content and Your Trademarks outside of the Services.

Content Rules and Guidelines.

Your Content must comply with our rules and guidelines.

Your Content must be accurate and truthful. We reserve the right to remove Your Content from the Services if we believe that Your Content or Your WeTelWorld Events violate these Terms, our Community Guidelines, or for any other reason. Your Content and Your Trademarks may be displayed on the Services in proximate distance to any Site Content or any third-party content, including content that is substantially similar or competing with yours, and we do not guarantee your exclusivity as an Organizer in any category. Without limiting the generality of the foregoing, the Services are provided on a nonexclusive basis. We may preserve Your Content, Your Trademarks, Registration Data, and all other data associated with your account, and may also disclose Your Content.

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25. Fee & Refund

A. WeTelWorld fee Structure:

• Creating an account is free for free-event participation.
• However, we charge a fixed fee to list a paid-event and to buy/sell paid tickets or registrations.

These fees may vary based on individual agreements between us and certain Organizers. In some cases, Organizers may determine whether these fees will be passed along to Consumers and shown as “Fees” on the applicable event page or absorbed into the ticket or registration price and paid by the Organizer out of ticket and registration gross proceeds. The fees charged to Consumers may include other charges, including facility fees, royalties, taxes, processing fees, and fulfillment fees. This means that the fees paid by Consumers for an event are not necessarily the same as those charged by us to the applicable Organizer or the standard fees described on the Services to Organizers. In addition, some fees are meant to defray costs incurred by us, but may in some cases include an element of profit and in some cases include an element of loss. We do not control (and cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to purchasing to understand all applicable fees, credit card surcharges, and currency conversion rates.

B. Refund Requests.

• Consumers requesting a refund should contact the Organizer. Consumers must not use a ticket that has been refunded, and Organizers must not accept invalid tickets.
• Once the Ticket is purchased online through WeTelWorld can not be returned or money can not be refund back.
• WeTelWorld will not be liable for refunds under any circumstances OTHER THEN cancellation of event due to any reason.
• We do not accept any liability in relationship to the contractual relationship between Event Organizer and the Customer.
• Event Organizer must submit event cancellation request on the Admin-Account at WeTelWorld portal and allowing WeTelWorld to refund ticket payments back to the ticket buyers.
• Submission of online event cancellation request would send an email to the ticket buyers, information and confirming the event cancellation from the Event Organizer.
• Ticket buyers/customers can send an online request by filling online form with their bank details and Identification proof for the refund of payment.
• In case of event cancellation, WeTelWorld will refund all the money collected through Ticket Selling to the ticket buyers/customers, and after that any refund and dispute settlement shall remain between the Event Organiser and the ticket buyer. WeTelWorld shall never be responsible to end customer or any ticket buyers in any circumstances.

C. In case of refund, WeTelWorld shall refund only 70% of the ticket/booking/payment value, as

      30% will be deducted by WeTelWorld as processing fee. WeTelWorld reserves the right to retain up 

     to 30% of the refunded transaction value to cover its ticketing service fee including the administration

     and operational costs, ticket issuance, delivery costs, and any bank charges or payment gateway fees

     incurred in processing the initial purchase and the refund.

D. Customers are eligible to apply for a refund in writing to WeTelWorld in the case of cancelled or postponed Events, within 24h of the date of the announcement that the Event is postponed or cancelled, in the following circumstances only:

1.If the Event is cancelled for any reason;

2.If the main Artist cancels;

3.If the main Artist fails to perform or is incapable of performing;

4.If the main Artist performs for significantly less time than the advertised expected duration of their performance;

5.If the main Artist moves the performance to a different date;

6.If the start or end time of the Event is moved significantly, this being a move in time of at least four hours or more from that originally published;

7.If the Event is postponed for any reason. In the case of postponement Customers may be offered the option to use their original ticket for a re-scheduled date for the event, or may, in the case of Events with multiple performances be offered the opportunity to exchange their original Ticket for a Ticket of similar value and similar seating quality for another performance on a different day. This is the only instance where Customers may be offered the option to exchange Tickets.

E. If the venue of the event is changed to a location significantly different to the original venue location. For a change of venue to be a justifiable reason for a refund, the new venue would have to be at least 40km away from the original venue or the new venue to be of significantly lower quality in terms of services, amenities and ambience than the original venue.

F. If the event organizer is absconding or out of reach.

1. If you are a Consumer and you receive a refund for your ticket, you will discard the ticket and will not

use it (or any copy of it) to attend the event. Violation of this is fraud.

1. We will not be liable under any circumstances for any costs arising from Organizers’ non-compliance with the procedures that must be implemented by Organizers to check the validity of tickets. We will not be liable under any circumstances for costs and/or damage arising from ticket-related fraud and/or the purchase of the ticket through non-official means, such as third parties.
2. 26. WeTelWorld sells Tickets on behalf of Promoters who are responsible for the Event organization and management. Once purchased Tickets cannot be exchanged or transferred in any circumstances.
3. It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. WeTelWorld will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Promoter for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting in the Promoter or venue management declining entry. The Promoter and the venue management reserve the right to refuse admission at any time without giving cause or reason. WeTelWorld does not offer refunds to any Customer refused entry to the Event or who is ejected from the Event for any reason.
4. WeTelWorld will consider applications for refunds based only on the above-mentioned circumstances detailed in points and may request specific documentation or other evidence in support of any such requests.
5. If WeTelWorld, at its sole discretion, accepts the request for a refund, then the refund will be issued via the same method that the original payment was made. If payment was made by credit or debit card, then the refund will be made to the same credit or debit card used for the original purchase.
6. Minor changes in performance times or performance durations will not be considered justifiable reasons to issue a refund.

26. Other General Terms

1.Changes to supporting artists will not be considered a justifiable reason to issue a refund.

2.Performance quality, technical issues, or the Customer not enjoying the performance will not be considered justifiable reasons to issue a refund.

3.Abandonment of an Event once it has started due to any reason including but not limited to weather conditions, earthquake, fire, flood, death, acts of God, war, insurrection, strike, lockout, failure in power supply, action of a governmental body or any other acts of force majeure not reasonably within the control of the Promoter will not be considered justifiable reasons to issue a refund.

4.Tickets purchased on the Website are non-refundable except for in the limited circumstances described below in the Refunds Policy.

5.Tickets cannot be exchanged in any circumstances.

6.It is the responsibility of Customers to protect their tickets from loss or theft. WeTelWorld is not responsible for replacement of lost or stolen Tickets, and does not issue refunds for lost or stolen Tickets. This applies to electronically issued Tickets as well as printed Tickets. In the event a Customer’s electronic Ticket is copied/stolen (e.g. via hacked email, or through delivery to a shared email address) and the Ticket is used and scanned before the Customer enters the Event, the Customer will be refused entry as the Ticket will have been cancelled at the time of first use. No refund will be offered to the Customer in this case.

7.Customers are strongly advised to protect their electronic Tickets with the same caution and care they would protect a physical printed Ticket from theft.

8.In most cases payment in full for the Ticket is made at the time of purchase, and the Ticket is dispatched to the Customer via email shortly after purchase has completed. In the event that payment is made fraudulently using a lost/stolen credit/debit card or the credit/debit card is used without the permission of the card owner, WeTelWorld reserves the right to cancel such Tickets purchased without refund to the fraudulent purchaser.

9.It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. WeTelWorld will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Promoter for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting in the Promoter or venue management declining entry.

10.If a Customer is ejected from an Event by the Promoter, its agents, or by the venue management or security then the Customer shall not be entitled a refund under any circumstances.

11.Many venues operate a strict “no re-entry” policy, meaning that if the Customer leaves the venue during the Event they will not be permitted back into the venue using their original Ticket. It is the responsibility of the Customer to familiarize themselves with the re-entry policy of the Event prior to entering. No refunds will be issued to Customers who leave a venue during an Event and are refused re-admission because of the no re-entry policy.

12.The venue management or the Promoter may restrict what items are brought into the Event, including but not limited to food, beverages, cameras, video and audio recording equipment, seating, selfie sticks, and items considered unlawful, hazardous, dangerous or potential weapons. WeTelWorld will not be held liable and will not refund the Ticket purchase if entry to the Event is declined or a Customer is ejected by the Promoter or venue management for bringing, or attempting to bring, a restricted item into the venue. Furthermore WeTelWorld accepts no responsibility or liability for items confiscated by the Promoter or venue management.

13.It is the Customer’s responsibility to attend the event at the correct time on the correct date. It is the Customer’s responsibility to check that the Event is due to take place on the original published date and at the original published time. WeTelWorld accepts no responsibility or liability for any loss, whether actual or implied, due to the Customer failing to check the date and time of the Event prior to travelling to the Event. In the event an Event is cancelled or postponed, then WeTelWorld may offer a refund to the Customer subject to the Refunds Policy detailed below.

14.Failure on the part of the Customer to attend an Event for any reason will not be a reason for issuing a refund.

15.It is the responsibility of the Customer to attend the Event on time. Some venues and Promoters will refuse entry to latecomers. No refunds will be issued to latecomers.

16.Many Events will have a “last admission” time, meaning the latest time a Customer can enter the Event. The last admission time is generally earlier than the end time of the Event. It is the responsibility of the Customer to ascertain the last admission time. If a Customer is refused entry for an Event because they arrive at the Event after the last admission time WeTelWorld will not issue a refund.

17.Any breach committed by the Customer under the terms and conditions herein set forth, the Company has the right to terminate, cancel, or suspend the Ticket resale, reject any refund or resale request, and reserve the right to seek judicial or quasi-judicial relief against the breach committed by the Customer.

27. Cookie Policy

Introduction

WeTel World FZE-LLC (“WeTelWorld.com,”) uses cookies and similar technologies to enhance your experience on our website WeTelWorld.com. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide analytical data.

Types of Cookies We Use

We use the following categories of cookies:

Essential Cookies These cookies are necessary for the Website to function and cannot be disabled. They include:

• Authentication cookies for secure login.
• Session cookies to remember user preferences.
• Performance & Analytics Cookies

These cookies help us understand how users interact with the Website. They allow us to:

• Analyze Website traffic and trends.
• Improve functionality and user experience.

Functional Cookies
These cookies enable additional features, such as:

• Remembering your language preferences.
• Personalizing content and recommendations.

Targeting & Advertising Cookies
These cookies track your browsing behavior to deliver personalized ads and marketing messages. 

How We Use Cookies We use cookies to:

• Provide core website functionality.
• Enhance security and fraud prevention.
• Improve website performance and usability.
• Deliver targeted advertising (only with user consent).

Third-Party Cookies
We may allow third-party services (such as analytics providers and advertisers) to place cookies on your device. These cookies are governed by their respective privacy policies.

Managing Your Cookie Preferences
You can manage or disable cookies in the following ways:

• Browser Settings: Most browsers allow you to block or delete cookies.
• Cookie Banner: Adjust preferences using our Website’s cookie settings.
• Opt-Out Tools: Use third-party tools such as YourOnlineChoices for advertising cookies.

Data Retention & Security: We retain cookie data only as long as necessary for their intended purposes. We implement security measures to protect your data from unauthorized access.

Changes to This Cookie Policy: We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us: For questions about our Cookie Policy, contact us at: Email: support@WeTelWorld.com

28. Privacy Policy

Introduction

WeTel World FZE-LLC (“WeTelWorld.com,”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website WeTelWorld.com and services. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

 

Data We Collect

We collect and process the following categories of personal data:

Information You Provide

• Personal Identifiers: Name, email address, phone number, date of birth, gender.
• Billing Information: Payment details, billing address.
• Account Information: Username, password.
• Event Participation Data: Tickets purchased, event attendance details.

Information Collected Automatically

• Technical Data: IP address, device type, browser type, operating system, referring URLs.
• Usage Data: Website browsing activity, interaction with services, preferences.
• Cookies & Tracking Technologies: We use cookies to enhance your experience. You can manage your cookie preferences through your browser settings.

Legal Basis for Processing Personal Data
We process your data based on:

• Contractual Necessity: To provide ticketing and event services.
• Legitimate Interests: To improve our services, prevent fraud, and enhance security.
• Consent: For marketing communications and certain cookies.
• Legal Obligations: To comply with tax, regulatory, and law enforcement requirements.

How We Use Your Data
We use your personal data for the following purposes:

• To process your ticket purchases and manage your account.
• To communicate with you about your purchases, support requests, and updates.
• To provide marketing communications (if you have opted in).
• To comply with legal and regulatory obligations.
• To enhance security and prevent fraud.
• To improve user experience through analytics and personalization.

Data Sharing & Disclosure
We do not sell your personal data. We may share your data with:

• Event Organizers & Promoters: To facilitate event participation.
• Payment Processors: To process payments securely.
• Third-Party Service Providers: IT services, marketing platforms, and analytics.
• Legal Authorities: When required by law.
• Affiliates & Business Partners: With your consent.

International Data Transfers
We may transfer your personal data outside the European Economic Area (EEA). When doing so, we ensure adequate protection by using:

• Standard Contractual Clauses (SCCs).
• Adequacy Decisions from the European Commission.

Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy:

• Account Data: Until account deletion.
• Transaction Data: Retained for tax and compliance purposes.
• Marketing Data: Until you opt out.

Legal Obligations: Retained as required by law.

Your Rights Under This Agreement
You have the following rights regarding your personal data:

• Right to Access: Request a copy of your data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request data deletion.
• Right to Restriction of Processing: Limit how we use your data.
• Right to Data Portability: Obtain your data in a structured format.
• Right to Object: Object to data processing for marketing purposes.
• Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, contact us at: support@WeTelWorld.com. 

29. Data Security

We implement security measures to protect your data, including:

• Encryption: Secure storage of sensitive data.
• Access Controls: Restricted access to authorized personnel only.
• Regular Audits: Security checks and compliance reviews.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. 

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our Website, and you will be notified of significant updates.

Contact Information

If you have any questions about this Privacy Policy or your rights, contact Email: support@WeTelWorld.com

Privacy Policy and Information Usage Policy.

We take our customer’s privacy seriously and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Website and browse without having to provide personal details. During your visit to the Website you remain anonymous and at no time can we identify you unless you have an account on the Website and log on with your user name and password.

If you have any comments, suggestions or complaints, you may contact us at Info@WeTelWorld.com.

Collection of Personal Information

When you create a WeTelWorld account the personal information we collect may include your:

You must only submit to us, our authorised agent or the Website, information which is accurate and not misleading and you must keep it up to date and inform us of change. We reserve the right to request for documentation to verify the information provided by you.

We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services. You may access and update your personal information submitted to us at any time as described below.

If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

If you sign up for WeTelWorld using your social media account or link your WeTelWorld account to your social media account or use certain other WeTelWorld social media features, we may access information about you which you have voluntarily provided under your social media provider in accordance with the provider’s policies and we will manage your personal data which we have collected in accordance with WeTelWorld’s privacy policy.

Use and Disclosure of Personal Information

The personal information we collect from you will be used, or shared with third parties (including related companies, third party service providers, and third-party sellers), for some or all of the following purposes:

• To facilitate your use of the Services (as defined in the Terms of Use) and/or access to the Website;
• To process orders, you submit through the Website, whether the products are sold by WeTelWorld or a third-party seller.

Payments that you make through the Website for products, whether sold by WeTelWorld or a third-party seller, will be processed by our authorized agent(s);

• To deliver the products you have purchased through the Website, whether sold by WeTelWorld or a third-party seller.

We may pass your personal information on to a third party in order to make delivery of the product to you (for example to our courier or supplier);

• To update you on the delivery of the products and for customer support purposes;
• To compare information, and verify with third parties in order to ensure that the information is accurate;
• Further, we will use the information you provide to administer your account (if any) with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from the Website; improve the layout and/or content of the pages of the Website and customise them for users; identify visitors on the Website; carry out research on our users’ demographics and behaviour; provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers’ products and services, provided you have indicated that you have not objected to being contacted for these purposes;
• When you register an account with WeTelWorld or otherwise provide us with your personal information through the Website, we will also use your personal information to send you marketing and/or promotional materials about our or third-party sellers’ products and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies; and
• In exceptional circumstances WeTelWorld may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for the fulfillment of legal and regulatory requirements and requests.

WeTelWorld may share your personal information with third parties and our affiliates for the abovementioned purposes, specifically, completing a transaction with you, managing your account and our relationship with you, marketing, and fulfilling any legal or regulatory requirements and requests as deemed necessary by WeTelWorld. 

It is required by a few specific government entities of respective countries of operations, that your personal information be shared with them for legal and regulatory purposes. 

Additionally, WeTelWorld may share your information with official affiliates that include Event Organisers and Authorized Ticket Sellers for the purposes mentioned above. 

With your consent to share your personal information with them, WeTelWorld will not hold any responsibility for what the third parties and affiliates do with your data, however, we endeavor to ensure that the third parties and our affiliates keep your personal information secure from unauthorized access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the abovementioned purposes. 

In disclosing or transferring your personal information to third parties and our affiliates located overseas, WeTelWorld takes steps to ensure that the receiving jurisdiction has in place a standard of protection accorded to personal information that is comparable to the protection under or up to the standard of the laws on data privacy.

WeTelWorld does not engage in the business of selling customers’ personal information to third parties.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

Introduction to WeTel Consortium for Event Industry & Professionals

The WeTel Consortium for Event Industry & Professionals is a premier online platform designed to connect event professionals, suppliers, artists, influencers, and service providers with potential clients and industry leaders worldwide. As part of the WeTel Worldwide Network, our mission is to create a thriving digital marketplace where industry experts can showcase their services, gain visibility, and expand their business reach—all at an affordable cost.

30. Why Join WeTel Consortium?

1.Global Exposure through the WeTel Worldwide Network: By becoming a member of WeTel Consortium, you instantly gain access to the WeTel Worldwide Network, a well-established platform connecting event professionals across multiple industries and regions. This global network provides opportunities to collaborate, network, and grow your business beyond borders.

2.Comprehensive Business Listing: Each member receives a dedicated profile on the WeTel Consortium platform, allowing businesses to showcase their services, expertise, and past projects. Your profile will be visible to event organizers, corporate clients, and industry professionals searching for trusted event service providers.

3.Social Media & Digital Promotions: WeTel Consortium leverages WeTel Media’s powerful digital outreach to promote its members through:

• Targeted social media promotions across multiple platforms.
• Feature articles & interviews for selected members.
• Event highlights & industry insights to increase visibility.

1. Business Growth & Networking

• Connect with event planners, vendors, artists, speakers, influencers, and service providers.
• Discover new business opportunities through direct client interactions.
• Stay ahead of industry trends with access to exclusive content and updates.

5.Affordable & Nominal Annual Membership Model

WeTel Consortium offers a cost-effective, annual subscription membership designed to provide maximum value at a minimal investment. Our platform ensures that even small businesses, freelancers, and independent professionals can benefit from high-level industry exposure without excessive costs.

Join WeTel Consortium Today!

WeTel Consortium – Terms & Conditions: Annexture-002A

1. Introduction

Welcome to WeTel Consortium, an online platform designed for event industry professionals and suppliers to showcase their services, connect with potential clients, and expand their business reach. By accessing and using our platform, you agree to comply with the following Terms & Conditions.

1. Membership & Registration

2.1 Eligibility

• Membership is open only to professionals, vendors, artists, speakers, influencers, and service providers within the event industry.
• By registering, you confirm that all information provided is accurate and truthful.

2.2 Membership Fees

• WeTel Consortium operates on a subscription-based model with an annual membership fee.
• Membership fees are non-refundable under any circumstances.
• Separate participation fee shall be required for various events and functions.
•  
• Failure to renew the subscription will result in the deactivation of the business listing.

2.3 Membership Benefits

• Members receive a dedicated business listing, social media promotion, and exposure to potential clients.
• WeTel Consortium does not guarantee business leads, bookings, or client engagement.

1. User Obligations

By using WeTel Consortium, you agree to:

• Maintain professionalism in all interactions.
• Ensure the accuracy of your business listing and promotional content.
• Respect intellectual property and avoid posting copyrighted or misleading content.
• Avoid spam, fraud, or deceptive practices on the platform.

Failure to comply may result in the suspension or termination of your membership.

1. Content & Promotion

• WeTel Consortium reserves the right to approve, reject, or modify content submitted for listing or promotion.
• Members grant WeTel Consortium the non-exclusive right to use submitted content for marketing purposes.
• Any disputes regarding promotions or listing content must be communicated to WeTel Consortium in writing.

1. Payment & Refund Policy

• All membership fees must be paid in full before account activation.
• Membership fees are non-refundable, even in cases of early cancellation or non-usage.
• In case of service disruptions, WeTel Consortium is not liable for compensation or refunds.

1. Termination & Suspension

• WeTel Consortium reserves the right to suspend or terminate any membership if a user violates these terms.
• WeTel Consortium may modify or discontinue services at any time without prior notice.

1. Limitation of Liability

• WeTel Consortium is an online listing and promotional platform and does not act as a mediator or guarantee business transactions.
• We are not responsible for business losses, client disputes, or any damages arising from your use of the platform.
• Members indemnify WeTel Consortium against any legal claims arising from their listings or activities.

1. Privacy & Data Protection

• WeTel Consortium collects and stores user data for platform operations and promotional purposes.
• We do not sell personal data to third parties.
• Users are responsible for safeguarding their account credentials.
•  

1. Amendments to Terms & Conditions

• WeTel Consortium reserves the right to update these Terms & Conditions at any time.
• Continued use of the platform after changes implies acceptance of the updated terms.

1. Contact Information

For any inquiries or support requests, contact WeTel Consortium via email or through our website’s contact form.